FAQs


FREQUENTLY ASKED QUESTIONS

FAQs

Whether you are a first time shopper or a regular visitor to our website or store, there may be questions you have that you need answering so this is the page for you.  

Our current store trading hours are as follows: 

Mon - Fri 8am to 7pm
Sat - Sun 8am to 6pm

Our Cafe is open daily 7am -5pm (Kitchen closes at 3pm each day, after this time we only offer items from our cafe fridge displays)

For our opening hours on public holidays please click on Public Holidays at the bottom of the Home screen for further information.  

As we are a family owned and operated business our primary focus is on making our Essendon Fields store the best that it can be. There are no plans at this stage to open a second store. 

Our store is located at 10 English Street, Essendon Fields, VIC 3041

We have a map of our store layout which can be found here

It's a great tool to use for those of you who haven't visited us before and also for the regular customers out there. We change our layout from time to time so it's always worthwhile checking out where things are located in store. 

Our Patisserie department offers a number of options when it comes to ordering a cake with us.

We offer both custom buttercream and fondant cakes for your next big life event. Simply send the team an email with your inspiration, photos and any ideas that you have and they will advise what is possible. They can be contacted by emailing them directly here or by calling them on 03 9026 9205.

You will receive a response from the team within 48 hours.

Our current cake ordering timeframes are subject to availability so send the team an email and they will advise what is possible for you. 

We offer the following flavours for our custom cakes:

  • Chocolate Mud
  • Chocolate & Vanilla Marble
  • Flourless Orange
  • White Chocolate Mud with Raspberry Swirl
  • White Chocolate Mud with Coconut, Lemon & Lime Marmalade
  • Caramel Mud with Caramel & Chocolate Ganache


W
e also offer a range of classic everyday cakes daily through our Patisserie fridges.

Our cafe is a hit with our customers who love dropping by for a coffee or meal before they begin their shop. It's a great place to meet friends for a catch up or to simply watch the world of LaManna in full swing! 

The Cafe is open 7 days a week between 7am-5pm. Our kitchen closes at 3pm daily, after this time only food in our fridge displays is available. 

Breakfast is served between 7am-12pm on weekdays and between 7am-3pm on weekends. Lunch is served daily between 11.30am-3pm. Our current menu can be found here

We look forward to welcoming you in store soon! 

We sure do. Simply send our Catering team an email here and them team will respond to your request with what is available. You will be guided through the process with a member of the team. They can also be contacted by calling 03 9026 9205 between 8am-3pm however email is usually the best way to contact them with your enquiry. 

Please note all Catering options will need to be collected in store as we do not over delivery to your home or venue.  

A sample menu can be found here

We sure do! We offer 4 different deli platters which need to be ordered through our Deli team in store or by calling them on 9026 9205. You can also email the team directly on deli@lamannas.com.au Each platter currently costs $99.99. The team require 24-48 hours notice for all orders.  

Platter 1

 

Platter 2

 

Platter 3

 

Platter 4

All of our current vacancies are listed in our Careers Section as well as being posted on both our Facebook and Instagram accounts. We also advertise externally on Seek. 

To apply for any advertised position simply send a covering letter and your resume here

Once your application has been received, you will receive an email confirmation advising we have heard from you. Please note however, only short listed applicants will be contacted after this by our HR team. 

We pride ourselves on our Customer Service and have received such amazing feedback from our customers over the years so if you think you have what it takes, please let us know. We are always looking for superstars to come and join the team!


GOOD LUCK! 

We currently offer gift cards which are available in $25, $50 and $100 amounts. 



These can be purchased through our Service Desk next time you visit. Please note that any gift card purchased needs to be redeemed in one transaction and cannot be split over multiple shops. 

The gift cards are currently redeemable for grocery shopping only and cannot be used in our Patisserie, Cafe or Juice Bar. We do have plans to change this in the future but we will update the information here when this occurs.  

If you purchase flowers in store we have a free Do-It-Yourself wrapping station for you to wrap your flowers before leaving. 

We launched a Kids Club in May 2017, which is open for children up to the age of 12.

All you need to do to join is complete a form at our Service Desk and then you will be added into the club.  As soon as your child's membership card is ready for collection you will be emailed to advise that you can come in to collect. The card enititles your child to a range of benefits as follows:

 



Membership cards can be collected Tuesday to Thursday only at this stage between 9am-11am and 3pm-5pm.  

During most school holidays we offer a rotating range of activities. Please check out in store posters, our News section and our social media accounts for further info closer to the timing of these holidays throughout the year.

All of our fish is fresh from the market daily. If you have a specific enquiry regarding any of our seafood products please discuss with Frank, our Head Fishmonger, when you next visit the store.

Yes, we have a Liquor section, located at the back of the store. Come and see Rob our Liquor Manager, he will be able to answer any questions on our range of stocked products. We currently stock over 1000 different varieties of beers, wine and spirits. 

LaManna Supermarket supports the Responsible Service of Alcohol. Please note on Sundays we are unable to sell alcohol until 10am. 

Why not sign up for our Wine Club? We run Wine Events throughout the year with special guest speakers. Please let Rob know if you wish to join or you can email him here if you wish to join. 

 

We offer a Loyalty program at LaManna Supermarket which is available to all of our customers. 

You can also find the Loyalty Card Application form here which you can print off and complete. Please return your completed form to the Service Desk when you next visit and you will then be handed your card. At this stage you are not able to sign up for our Loyalty scheme online but in the future we hope to offer this to our customers.  

Alternatively, you can also complete the registration form in store at both our Service Desk or when you go through the registers. Once completed, you will be handed your card and can then begin earning points. 

How it works: For every dollar you spend on groceries, you will earn one point*, when you have accumulated 2000 points we will give you $20 off of your shopping. 

Your card is scanned at the end of each transaction so that the operator can see a running total of your accumulated points and how close you are to receiving the reward. The card currently entitles you to earn points through your grocery shopping and at our Patisserie however the Cafe & Juice Bar are excluded.

At this stage we are unable to offer multiple cards to the same family.

If you do not wish to carry your card around with you, you can also show the check out attendant a photo of the back of the card with your loyalty number as our staff can manually type this in when completing the transaction. Alternatively you can also write down your card number as well. 

 

 

 

*Excludes all tobacco and related products and any liquor product in store. 

We offer a 5% discount for all Senior Card holders Tuesday to Thursday in store when paying for your groceries (excludes Cafe, Juice Bar and Patisserie)

The discount is only applied to full priced items and not those that are already on special. If an item is marked as on special then no discount will be added. 

The Senior card holder needs to be in attendance for the discount to be applied to the transaction. 

At this stage our business operates as an in-store experience only.  We do not offer online purchasing or delivery on any of our products. 

We have a couple of different Instagram accounts as follows:

LaManna Supermarket - For the Love of Food
LaManna Patisserie - For the Love of Cake
LaManna Cafe - For the Love of Coffee

You can also find us on Facebook as LaManna Supermarket

We love hearing from you. Please send us any ideas or new products you think we would like by emailing here

Our aim is to offer the best possible experience each and every time you visit us. However, should anything go wrong please feel free to contact us with your feedback, this can be completed under our Contact section. The Send us a Message feature allows you to click on the Feedback option.  

We also love hearing compliments about your experience in store whether it be about a team member, a delicious cafe meal you had or you love our layout, so keep them coming!