FAQs


FREQUENTLY ASKED QUESTIONS

FAQs

Whether you are a first time shopper or a regular visitor to our website or store, there may be questions you have that you need answering so this is the page for you.  

As we are a family owned and operated business our primary focus is on making our Essendon Fields store the best that it can be. There are no plans at this stage to open a second store. 

Our store is located at 10 English Street, Essendon Fields, VIC 3041

Our cafe is a hit with our customers who love dropping by for a coffee or meal before they begin their shop. It's a great place to meet friends for a catch up or to simply watch the world of LaManna in full swing! 

The Cafe is open 7 days a week between 7am-5pm. Our kitchen closes at 3pm daily, after this time only food in our fridge displays is available. 

Breakfast is served between 7am-12pm on weekdays and between 7am-3pm on weekends. Lunch is served daily between 11.30am-3pm. We do not take reservations at this stage, however there are plenty of tables and a quick turn around! Their are high chairs available for the little ones too.

 

We look forward to welcoming you in store soon! 

If there are any vacancies available they will be listed in our Careers Section as well as being posted on both our Facebook and Instagram accounts. We also advertise externally on Seek. 

To apply for any advertised position simply send a covering letter and your resume here

Once your application has been received, you will receive an email confirmation advising we have heard from you. Please note however, only short listed applicants will be contacted after this by our HR team. 

We pride ourselves on our Customer Service and have received such amazing feedback from our customers over the years so if you think you have what it takes, please let us know. We are always looking for superstars to come and join the team!


GOOD LUCK! 

We currently offer gift cards which are available in $25, $50 and $100 amounts. 



These can be purchased through our Service Desk next time you visit. Please note that any gift card purchased needs to be redeemed in one transaction and cannot be split over multiple shops. 

The gift cards are currently redeemable for grocery shopping only and cannot be used in our Patisserie, Cafe or Juice Bar. We do have plans to change this in the future but we will update the information here when this occurs.  

We launched a Kids Club in May 2017, which is open for children up to the age of 12.

All you need to do to join is complete a form at our Service Desk and then you will be added into the club.  As soon as your child's membership card is ready for collection you will be emailed to advise that you can come in to collect. The card enititles your child to a range of benefits as follows:

 



Membership cards can be collected Tuesday to Thursday only at this stage between 9am-11am and 3pm-5pm.  

During most school holidays we offer a rotating range of activities. Please check out in store posters, our News section and our social media accounts for further info closer to the timing of these holidays throughout the year.

All of our fish is fresh from the market daily. If you have a specific enquiry regarding any of our seafood products please discuss with Frank, our Head Fishmonger, when you next visit the store.

Yes, we have a Liquor section, located at the back of the store. Come and see Rob our Liquor Manager, he will be able to answer any questions on our range of stocked products. We currently stock over 1000 different varieties of beers, wine and spirits. 

LaManna Supermarket supports the Responsible Service of Alcohol. Please note on Sundays we are unable to sell alcohol until 10am. 

Why not sign up for our Wine Club? We run Wine Events throughout the year with special guest speakers. Please let Rob know if you wish to join or you can email him here if you wish to join. 

 

We offer a 5% discount for all Senior Card holders Tuesday to Thursday in store when paying for your groceries (excludes Cafe, Juice Bar and Patisserie)

The discount is only applied to full priced items and not those that are already on special. If an item is marked as on special then no discount will be added. 

The Senior card holder needs to be in attendance for the discount to be applied to the transaction. 

At this stage our business operates as an in-store experience only.  We do not offer online purchasing or delivery on any of our products. 

We have a couple of different Instagram accounts as follows:

LaManna Supermarket - For the Love of Food
LaManna Patisserie - For the Love of Cake
LaManna Cafe - For the Love of Coffee

You can also find us on Facebook as LaManna Supermarket

We love hearing from you. Please send us any ideas or new products you think we would like by emailing here

Our aim is to offer the best possible experience each and every time you visit us. However, should anything go wrong please feel free to contact us with your feedback, this can be completed under our Contact section. The Send us a Message feature allows you to click on the Feedback option.  

We also love hearing compliments about your experience in store whether it be about a team member, a delicious cafe meal you had or you love our layout, so keep them coming!  

To view our Terms & Conditions to our Rewards Program - Click here

To view our Website Terms & Conditions Of Use - Click here