FAQs


FREQUENTLY ASKED QUESTIONS

FAQs

Whether you are a first time shopper or a regular visitor to our website or store, there may be questions you have that you need answering so this is the page for you.  

As we are a family owned and operated business our primary focus is on making our Essendon Fields store the best that it can be. There are no plans at this stage to open a second store. 

Our store is located at 10 English Street, Essendon Fields, VIC 3041

Our café is a hit with our customers who love dropping by for a coffee or meal before they begin their shop. It's a great place to meet friends for a catch up or to simply watch the world of LaManna in full swing! 

The café is open Monday to Saturday from 8am - 3pm. We serve all day breakfast, with out lunch menu beginning at 11:30am daily. We are not currently taking reservations. Our café is available  for dine in guest only. This excludes all those who have ordered takeaway items from the Canteen. Alternative seating has been provided behind the Canteen area for those who order takeaway food and drink. 

We look forward to welcoming you in store soon! 

If there are any vacancies available they will be listed in our Careers Section as well as being posted on both our Facebook and Instagram accounts. We also advertise externally on Seek. 

To apply for any advertised position simply send a covering letter and your resume here

Once your application has been received, you will receive an email confirmation advising we have heard from you. Please note however, only short listed applicants will be contacted after this by our HR team. 

We pride ourselves on our Customer Service and have received such amazing feedback from our customers over the years so if you think you have what it takes, please let us know. We are always looking for superstars to come and join the team!


GOOD LUCK! 

We currently offer gift cards at the value of your choice. These are redeemable for grocery shopping only and cannot be used in our Patisserie, Cafe, Deli or the Canteen. 

A value of your choice that is within the valid balance of your LaManna gift card can be used in conjunction with all grocery purchases. There is no minimum value for amounts that can be deducted from your gift card balance with each purchase. These deductions with the use of your gift card can be used across multiple transactions. 

Please note: LaManna does not hold any responsibility for gift cards that are lost, stolen or damaged. LaManna will not honour any balance on a lost, stole or damaged gift card. T&C's apply and can be found on the back of your gift card. 

Since the removal of our old LaManna Loyalty Program and the launch of the new LaManna Rewards system in 2020, we have amended the eligibility of the Kids Club Program. In order to receive all that our Kids Club Program has to offer, one must first be a LaManna Rewards Member. Register here

Please note: We are currently not providing any Kids Club offers due to changes in our store as a result of COVID-19. Please keep an eye out for any updates or changes regarding Kids Club offers on our social media platforms and our website. 

All of our fish is fresh from the market daily. If you have a specific enquiry regarding any of our seafood products please discuss with Frank, our Head Fishmonger, when you next visit the store.

Yes, we have a Liquor section, located at the back of the store. Come and see Rob our Liquor Manager, he will be able to answer any questions on our range of stocked products. We currently stock over 1000 different varieties of beers, wine and spirits. 

LaManna Supermarket supports the Responsible Service of Alcohol. Please note on Sundays we are unable to sell alcohol until 10am. 

Why not sign up for our Wine Club? We run Wine Events throughout the year with special guest speakers. Please let Rob know if you wish to join or you can email him here if you wish to join. 

 

We offer a 5% discount for all Senior Card holders Tuesday to Thursday in store when paying for your groceries (excludes Cafe, Juice Bar and Patisserie)

The discount is only applied to full priced items and not those that are already on special. If an item is marked as on special then no discount will be added. 

The Senior card holder needs to be in attendance for the discount to be applied to the transaction. 

At this stage our business operates as an in-store experience only.  We do not offer online purchasing or delivery on any of our products. 

We have a couple of different Instagram accounts as follows:

LaManna Supermarket - For the Love of Food
LaManna Patisserie - For the Love of Cake
LaManna Cafe - For the Love of Coffee

You can also find us on Facebook as LaManna Supermarket

We love hearing from you. Please send us any ideas or new products you think we would like by emailing here

Our aim is to offer the best possible experience each and every time you visit us. However, should anything go wrong please feel free to contact us with your feedback, this can be completed under our Contact section. The Send us a Message feature allows you to click on the Feedback option.  

We also love hearing compliments about your experience in store whether it be about a team member, a delicious cafe meal you had or you love our layout, so keep them coming!  

To view our Terms & Conditions to our Rewards Program - Click here

To view our Website Terms & Conditions Of Use - Click here